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FAQ
Frequently Asked Questions
- What is foodbox.com?
Foodbox.com is the fast, easy and free way to order food online from local restaurants.
- How do I place an order?
Simply enter your zip code, choose your favorite local restaurant, add items to your shopping cart. When you are ready, proceed to the checkout and pay securely with your credit
card.
- What happens after I submit my order?
Your order details are immediately and securely transmitted to the restaurant(s) from which you have ordered. Once your order has been processed, an e-mail is sent to you from Foodbox.com containing your order confirmation number, as well as the restaurant's contact information.
- Can I order from multiple restaurants?
Yes, you can! With Foodbox.com you can even order from multiple restaurants at the same time. Simply add items from as many restaurants as you like to your shopping cart. Checkout and pay once. Your order is instantly and securely transmitted to all of the restaurants. Your payment is only processed once by Foodbox.com, sparing you the hassles of waiting on hold and having to repeat your information to multiple restaurants.
- How do I know the restaurant received my order?
Foodbox.com verifies every order directly with the restaurant to ensure that your order has been placed.
- How does the order arrive?
The restaurants handle your order the same way as if the order was placed by phone. If you request Delivery, the order is delivered to your Delivery Address. If you specified Takeout, you are responsible for picking up the food from the restaurant(s) from which ordered. For your convenience, your confirmation email contains the restaurants' contact information.
- How do I change or cancel my order after it has been placed?
In case you need to make any changes to your order, please contact the restaurant immediately. Contact information for the restaurant(s) is conveniently listed on your order confirmation email, and can also be located on Foodbox.com. If you cancel an order, you will receive a refund from Foodbox.com as soon as the restaurant has confirmed the cancellation of your order.
- What do I do if something is wrong with my order after it has arrived?
Foodbox.com is a portal that facilitates online ordering. In case of any problems with your order, please contact the restaurant immediately. The restaurant will assist you directly. In case the resolution results in a change to the total price of your order, the resulting difference will be calculated between the Restaurant and Foodbox.com, and additional credits or debits may be issued directly to your credit card from FoodBox.com.
- How do coupons work?
On the checkout screen, enter the coupon code in the coupon code field. Upon checkout, the discount is immediately applied to your total, and displayed in the discount field. You will also see the individual savings amount displayed next to each item discounted by the coupon.
- Is my credit card information secure?
Your credit card information is secured using the strongest encryption technology allowed by US Law. Credit card information is transmitted from your browser to Foodbox.com in encrypted format using the SSL over HTTP encryption technology. Additionally, the security of the Foodbox.com servers is continuously monitored using the Verified Secure Shopping service .provided by Gigavoice.. A team of network administrators are present on site in order to ensure that continuous preventative measures are taken to keep your information as secure as possible.
- What is the difference between a member and non-member restaurant?
Member Restaurants are restaurants whom have chosen to partner with Foodbox.com in order to provide customers with the ability to place orders online using the Foodbox.com interactive menu and payment system.
Currently, Non-Member restaurants cannot accept online orders, but digital menus can be viewed online as a free service. Please ask Non-Member restaurants to join the Foobox.com Member Restaurant Network so you and your friends can enjoy the benefits of ordering online from all your favorite restaurants.
- How do I change the zip code search?
Access the .Change Zip Code. option under the Special Features dropdown menu.
- Are franchising opportunities available?
Foodbox.com is one of the hottest new franchises available today. To learn more about this exciting business opportunity in your area, click on the franchise link here or call 1-800-566-3140
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